Six Practical Tools to Foster Change and Flexibility in Clinical Practice

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Therapists often witness how clients try to “fix” or avoid their inner pain, whether that’s through controlling intrusive thoughts, battling difficult emotions, or rationalizing behavior that’s out of line with their values. Acceptance and Commitment Therapy (ACT) offers an alternative path: not through symptom elimination, but through cultivating psychological flexibility.

At the heart of ACT is a powerful idea: the more flexible a person is in how they relate to their inner experience, the more capable they are of taking meaningful action, even in the presence of discomfort. Rather than trying to eliminate distress, ACT guides clients to build a more accepting and values-driven relationship with it.

So how do we, as clinicians, help clients move from experiential avoidance to psychological flexibility? The model offers six core processes. These tools that are more than techniques; they are transformational shifts in how we guide clients toward healing.

1. Cognitive Defusion

Rather than challenging or replacing thoughts (as in traditional CBT), ACT encourages clients to step back from them. That thought is not you—it’s a product of your mind. Use experiential exercises like “Leaves on a Stream” or imagery work (as seen with the “sharp, red umbilical cord” metaphor in the manual) to help clients unhook from painful thoughts.

Clinical takeaway: When a client says, “I’m a failure,” try responding with, “What happens when you treat that as just a thought, rather than a fact?”

2. Acceptance

This means fully opening up to internal experiences—thoughts, emotions, memories—without trying to change or avoid them. Clients often try to “white-knuckle” their way through discomfort. ACT helps them turn toward it instead, cultivating willingness to feel what they feel without judgment.

Clinical takeaway: Normalize distress as part of being human. Frame avoidance as the real source of suffering, not the feelings themselves.

3. Contact with the Present Moment

Clients often become entangled in the past or anxious about the future. ACT uses mindfulness to bring awareness to what’s happening now. This creates space for intentional action instead of automatic reactivity.

Clinical takeaway: Incorporate brief mindfulness practices into sessions, or use language to anchor clients: “What do you notice in your body right now?”

4. Self-As-Context

Clients may believe their painful experiences define them. ACT teaches that behind all those experiences is an unchanging observing self. This self is the context in which thoughts and feelings occur, not the content itself.

Clinical takeaway: Use perspective-taking and metaphor to help clients recognize they are more than their trauma, anxiety, or depression.

5. Values Clarification

ACT emphasizes action rooted in values, or in other words, what matters most to your client. This helps shift therapy from symptom management to life enhancement.

Clinical takeaway: Ask, “If the struggle wasn’t in your way, what kind of person would you want to be?” Use values cards or write obituary/funeral metaphors to explore what gives their life meaning.

6. Committed Action

This is where therapy moves into behavior change. Clients set goals aligned with their values, even if uncomfortable feelings arise along the way.

Clinical takeaway: Reframe goals as willingness-based commitments, not outcomes. For example, “I’m willing to feel nervous in order to reconnect with my sister.”

The Role of Psychological Flexibility in Therapy Sessions and Beyond

Psychological flexibility is not just a goal for our clients. It’s a posture we must also adopt as clinicians. ACT requires us to track these six processes in real time, fluidly shifting as client needs emerge. The real power of ACT lies in its responsiveness: applying the right process at the right moment, not rigidly but relationally.

In practical terms, you might find yourself weaving together mindfulness, values work, and exposure—all within a single session. For instance, helping a client with OCD willingly engage in exposure (touching dirt) becomes a values-driven act, not just a symptom-reduction task. By cultivating psychological flexibility, you can empower clients to build a life of meaning, connection, and vitality.

Creating the Flexible Client: Acceptance and Commitment Therapy (ACT) as a Processes of Change
Creating the Flexible Client: Acceptance and Commitment Therapy (ACT) as a Processes of Change

When therapists can identify these processes, or underlying mechanisms, they’re better equipped to help clients successfully reach their goals.

Steven C. Hayes Ph.D.

Steven C. Hayes, PhD, Among the most cited and innovative psychologists in the world, Steven Hayes is the originator of Acceptance and Commitment Therapy (ACT) and Relational Frame Theory (RFT), and co-developer of Process-Based Therapy (PBT). Dr. Hayes is best-selling author of Get Out of Your Mind and Into Your Life and Nevada Foundation Professor at the Department of Psychology at the University of Nevada. An author of 44 books and nearly 600 scientific articles, he has shown in his research how language and thought leads to human suffering and has developed ACT as a way of correcting these processes. Hayes has been president of several scientific societies and has received several national awards, such as the Lifetime Achievement Award from the Association for Behavioral and Cognitive Therapies.

His popular book was featured in Time Magazine among several other major media outlets, and for a time was the number one best-selling self-help book in the United States. Steven Hayes speaks on internationally on acceptance and mindfulness and is one of the world’s most influential and cited clinical psychologists.

 

Speaker Disclosures:
Financial: Steven Hayes is the Foundation Professor Emeritus of the University of Nevada. He is the President of Institute for Better health and PsychFlex, Inc. Steven Hayes receives a speaking honorarium and recording royalties from PESI, Inc. He has no relevant financial relationships with ineligible organizations.
Non-financial: Steven Hayes is a fellow of the American Association for the Advancement of Science, the American Psychological Society, the Association for Behavioral and Cognitive Therapies, the Association for Contextual Behavioral Science, and the Association for Behavioral Analysis International. He serves on the scientific advisory committee for MIND foundation. He is a series editor for several publications, for a complete list contact PESI, Inc.

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